This includes all activities that support the implementation of the system and the configuration of the business processes. Solution Management This includes all activities that prepare the customer to operate the system permanently with minimal total costs of ownership. The methodology consist of five steps: Analysis and Design Installation and Configuration Training Handover Operations and Improvements An Implementation and Operation Guide and Customer Project Documentation support you during all steps. The Implementation Guide includes several guidelines that describe all necessary tasks for your SAP Business One implementation project such as Implementation Guide describes the implementation method, useful links and documentation as well as check lists and a business process analysis questionnaire. System Initialization Guide describing all setup parameters and definitions in SAP Business One. G/L Accounts Setup Guide describes the purpose of all G/L Accounts that need to be defined for the different business processes. Data Migration and Balances Guide describes the data migration from legacy systems with the Data Transfer Workbench or manually for master data and open balances of business partners, inventory and general ledger. In the Service Level Agreement, the partner and the customer agree on the operational tasks that will be fulfilled by the customer or by the partner. The Service Level Agreement should specify exactly who is responsible for each task.